Upon referral to Novare, the account/referral source can rest assured that the medical aspects of the claim will be handled with expertise by field and telephonic nurses who are well versed in the medical treatment guidelines of their respective state.
Once a referral is received, a secure link is available upon request to transmit any amount of claim documents and/or medical records. Case managers are provided the referral information and documentation expeditiously to prevent delays in the initiation of service. Next, the case manager will review records and make appropriate contacts within twenty-four hours. Experienced case managers work with adjusters to assist in bringing about the most appropriate and cost effective solution to barriers preventing return to work and achieving maximum medical improvement.
Novare nurses are professionals who are not measured based on their ability to bill, but rather their ability to move claims in a positive direction. Our case managers approach injured workers holistically, considering both comorbidities and socioeconomic hinders to recovery. Additionally, case managers educate providers on the responsibilities facing the workers compensation carriers versus private health insurance. Using this holistic and educative approach often promotes more positive outcomes with a shorter days of disability noted.